An AI front desk that picks up every call on the first ring, in the lunchtime rush or at 2am on a Sunday. It books appointments, handles cancellations, fills gaps from your waitlist and answers customers' questions, then texts a confirmation, so nobody hangs up and rings your competitor instead.
It handles calls the way your best receptionist would. It knows your services, your prices, your availability and your rules. It just never takes a break, never calls in sick and never lets the phone ring out at your busiest moment.
Picks up on the first ring, day or night, in a warm, natural voice that knows your business inside out.
Checks live availability and books straight into your system: appointments, call-outs, tables, rooms or classes.
Moves, cancels and rebooks, then offers freed-up slots to your waitlist so cancelled slots get filled.
Opening hours, prices, services, parking, policies. Answers come from your own information, never guesswork.
Transfers urgent calls to the right person, takes detailed messages and flags anything that needs you.
The same front desk on every channel, replying to messages in seconds with real availability.
Once your phones are covered, the same agent can take on more: quoting from customer emails, chasing unpaid invoices, answering your team's questions in Slack, or a completely custom tool built around how your business runs.
Your AI receptionist answers on the first ring, books straight into your diary, and sends a reminder before the appointment. Every call is recorded, transcribed and summarised, so you can see at a glance who called and what happened.
New patient asked about teeth whitening and price. Explained the £295 package, booked a consultation for Thu 14:30 with Dr Patel, and sent an SMS confirmation. Mentioned mild sensitivity: noted on file.
Friday, 8pm, every hand on a plate, and the phone rings. Your AI host picks up, checks live availability, takes the booking, notes any dietary needs and texts a confirmation. Nobody leaves the floor.
Asked for six at 8pm Saturday. 8pm was full, so offered 7:45 or 8:30; she took 8:30. One guest is coeliac: noted on the booking and flagged to the kitchen. Confirmation sent by text.
Plenty of customers would rather message than ring. The same front desk replies instantly on WhatsApp, Instagram and SMS with real availability, books the appointment and takes deposits, and every thread sits in the same log as your calls.
Every morning you get a short summary of what the front desk handled while you were closed: new bookings, changes, questions, and the few things that genuinely need you. No voicemails to listen back to.
The front desk is where most clients start. From there we build whatever else helps, like a private assistant in Slack or Teams connected to your bookings, documents and accounts. Staff ask in plain English and get answers, or get the job done.
Sophia is the AI receptionist we built for northscale, the same kind of front desk we'd build for you. Ask about prices, get a demo booked, or try to catch it out. It runs right here in your browser; just allow your microphone.
The call during your busiest hour, the 10pm enquiry, the Sunday booking that went to voicemail. Most of those people don't leave a message; they ring the next business on Google. Move the sliders for a rough idea.
Rough estimate based on 50 working weeks and £20/hour for staff time. Your AI front desk answers every call and message within seconds, evenings and weekends included, so your team can focus on the customers in front of them.
Any business that takes bookings, handles enquiries or answers the same questions all day can have an AI front desk. Everything is built custom, so it fits however your business already runs.
New patients booked, reschedules handled, emergencies transferred straight away.
Appointments booked with the right stylist or therapist, deposits taken by text.
Every job enquiry captured while you're on the tools, with call-backs booked in.
Reservations during service, large-party enquiries passed to you, cancellations refilled from the waitlist.
Room enquiries, check-in questions and late-night calls handled, with requests passed to the morning team.
Class bookings, membership questions and trial sessions, answered day and night.
Appointments, repeat prescriptions and urgent calls routed to the right person.
Viewings booked, tenant questions answered, maintenance reports logged per property.
Service bookings, MOT reminders and "is my car ready?" answered instantly.
Phone orders taken and sent through, opening hours and menu questions answered.
New enquiries screened, consultations booked, client calls routed to the right person.
If your phone rings, it can be answered. Tell us how your front desk works and we'll build around it.
No new software for your team to learn and no process to rip up. We plug into the tools you already use and shape the agent around the way you already do things.
We listen to real calls and messages, learn your services, prices and rules, spot where bookings are slipping away, and decide exactly what the front desk should and shouldn't do.
Name, voice, personality and handover rules, connected to your booking system, phone line and channels. You ring it yourself before any customer does.
Hundreds of simulated calls: awkward questions, accents, background noise, your busiest day of the week. We fix it until it's dependable.
Forward your number and go live. We review the logs weekly, improve answers, and send you a monthly report on what your agents handled and the hours they gave back.
Your agent introduces itself honestly, and a customer can ask for a human at any time. Trust is part of the design.
Decide what it can book, quote or promise, and when it must hand over. Change it any time without a rebuild.
Recordings, transcripts and messages are stored securely with access controls and retention you choose, designed with UK GDPR in mind.
Max designs how your agents talk and behave: tone, personality, rules, and the dashboards your team uses to review everything they do. Award-winning computer scientist with a background in design.
Nathan builds everything behind the voice: phone and messaging channels, real-time AI pipelines, and the integrations into your calendar, CRM, inbox and internal tools. Eight years building reliable software from the ground up.
Gabriel is usually the first person you'll speak to at northscale. Gabriel finds the businesses losing bookings to missed calls, sets up the live demo, and makes sure the first conversation is about how your business works, not a sales script.
Raphael works alongside clients from first call to launch: gathering prices, services and rules, testing the front desk against real scenarios, and checking in after go-live to make sure it's doing its job.
No. You keep your existing number and simply forward calls to the front desk, all the time, only when you're busy, or only out of hours. You can switch it off with one setting.
It can take several calls at the same time, so nobody hears an engaged tone or rings out. It checks live availability on every call, so it won't double-book a slot that was taken a minute ago.
Yes. We recommend it says so upfront, and it hands over to a person whenever asked. Most callers care far more about getting booked in at 10pm than about who books them.
Usually, yes. We connect to most clinic, salon, restaurant and field-service booking systems, plus Google and Outlook calendars. If there's no ready-made connection, we build one. We'll confirm on the first call.
It notes them on the booking and flags them to your team. For medical, allergen or legal questions it only answers from the information you give it, and if it isn't sure, it says so and takes a message instead of guessing.
It says so, takes a message and flags it for a call-back, or transfers the call live if you prefer. It's designed never to make things up about prices, availability or policy.
A one-off setup fee scoped to what your front desk needs to do, then a monthly fee that covers the phone line, usage, monitoring and ongoing improvements. You'll know the exact numbers before we start.
We scope every setup around a clear return: calls answered that used to ring out, bookings taken after hours, cancellations refilled from the waitlist, hours your staff get back. On the first call we'll go through those numbers for your business, so you can judge it before you commit to anything.